Progress Together, in association with Grant Thornton UK, brought together Chief Operating Officers and senior operations leaders from leading financial services firms. The discussion centred on turning social mobility commitments into reality through everyday operating decisions.
Key insights include fostering authentic leadership storytelling, ensuring fair work allocation in hybrid models, prioritising structured sponsorship over mentoring, setting transparent targets, and addressing AI’s effects on early career pathways. Participants from member organisations such as Aldermore, Lloyds Banking Group, Santander, and Nomura shared experiences and recommendations.
COOs are uniquely positioned to shape recruitment, development, and progression systems that promote talent from all backgrounds.
Thank you to representatives from Aldermore, Alliance Bernstein, Cash Access UK, Chubb, Close Brothers, Cynergy Bank PLC, Deutsche Bank, Isio, Lloyds Banking Group, Nomura International, Santander, and St James’s Place for their valuable contributions.
